Frequently Asked Questions

Web design is the broad term given to the creation of websites. There are different areas of web design, such as user interface, user experience, web graphic, and search engine optimization, which all focus on providing a positive or enjoyable experience for the visitor.

Web design focuses primarily on how a website looks and feels to the visitor, using best practice in user-friendliness and graphic design. Web development is carried out behind the scenes in the site’s backend, and typically involves developing  software, building the site’s structure using code, and fixing bugs.

We offer both fully custom sites, and sites built from our 30+ templates. 

Fully custom sites are, of course dependent on your wants and needs. We will work with you to determine what those are and give you a no-obligation quote.

On our Bronze plan, sites built from our templates are $295 for a 1-page site. Additional support pages (Gallery, Services, Pricing, Contact, and News & Information) are $99 each. See the rest of our plans here

The answer is yes.  Our websites are mobile responsive.  We will build your site so that visitors to it will have an optimal viewing experience.  Your site will easily resize to fit any device - from mobile phones to desktop computer monitors.  We will carefully craft versions of your site for viewing and easy navigation on differently sized laptop and notebook computers. Your web visitors will love the site we build for you.

Generally it takes 2-3 stages to get the design that matches your objectives and projects the right brand image you want.  Expect 3 -4 weeks from the start of the design process to site completion.

We provide design and marketing services. This can include the development of graphics, marketing messages and various interactive features to help the site meet its business objectives and align with your customer channels.  We can also provide copywriting services to assist with the development of the site. We also offer assistance in search engine optimization and in the setting up of web advertising.  We can create web graphics for online advertising if you require them.

We realize that the requirements for sites evolve as we discuss the details and the design process is underway. During the design phase your wants for the site  could change; we will work with you as an active partner to suggest improvements and enhancements to the site to make it work better.

Yes! We provide some visual design services separate from our web design services. We can make a non-animated ad to the specifications you provide, using the image(s) and text content you give us. Contact us for more information.

We can build your online store using WooCommerce. Whether you have a small store selling a few products or you’re running a full-time e-commerce business, WooCommerce is certainly the best way to tailor your store the way you like. 

Yes. Our sites are designed for you to be able to manage your site’s content if you so desire. However, we do remain available to you should you need help with future updates. For clients who want to manage their site, we provide basic instruction and links to sources to orient you to the websites’s custom features and options. Contact us with any questions.

We offer a website maintenance plan starting at $349 per year. This cost also includes hosting and all software licenses. We will keep WordPress and all plugins updated (and determine if it isn’t wise to update quite yet!); test questionable updates off of the main site; make monthly backups; confirm that the security certificates have been issued each month; Monitor the site so we will be notified when anyone with administrator access logs in; Create monthly reports of your site’s activity; and for customers who need it, upload or swap out documents (photo, video, and text)  that you provide (limited to 12 per year). Don’t need a maintenance plan? Ad hoc maintenance starts at $17.50 per event.
 
Costs for excessive or major changes to the website will be quoted upon demand. This includes correcting any changes to the website not made by us. Keep your login and password secure, don’t give it to anyone.
 

We offer both à la carte updates and yearly update plans.

For à la carte updates, there is a minimum fee of $17.50 and we provide a quote if the work required extends beyond that fee. The minimum fee applies per update request, which may contain more than one task but must be sent in a single email.

Update plans are designed for clients who need or desire ongoing help with their site content and WordPress installation. Our plan starts at $349 per year and includes hosting and all software licenses. The plan is yearly, prepaid, and non-refundable.

Yes, we offer Local Search such as Google My Business (Now called "Google Business Profile"), Bing, Yelp, and Google Maps. 

We also can create a social media presence (Facebook, Instagram, etc.)

And we can create ads for your business on all platforms including Google, Bing, Facebook, and Yelp.  

Yes, we offer world class web hosting with 99.9% uptime including free auto SSL, US based Litespeed Apache servers, plus email. Basic web hosting is $79 per year, and is included with a maintenance plan. 

If there’s an problem with the website we designed for you, we will absolutely assist in troubleshooting and resolving the issue. If we determine the issue is with our web hosting or email service, we will get the issue corrected as soon as possible. 

We ask that half of the website development and design costs be paid prior to work beginning on a project, and the remaining payment to be made when the project is completed. Any recurring payments, such as those for our Web Hosting and Maintenance Services, will be billed separately. the start date for web hosting and maintenance plans will be at the project completion date, or 30 days from the agreement date, whichever comes first. Most companies charge for these services from day one. 

All of our templates are created in house by us and are fully customizable to your needs. The backgrounds, colors, photos, and text are for display purposes. 

Short answer. You.
Upon completion of the project, you will have an administrator login and password that will give you complete control over the files that make up your website. You are free to do to and with them as you please. You could even delete them (not a good idea). 
It is very important to keep this login and password secure, never give it to anyone you don’t absolutely trust, as they could damage your website..

Sure. There are plenty of “build your own website” companies out there, and many of them have a free option (usually with their ads on your page), but to get rid of the ads and unlock the better features like email and decent storage you wind up paying $15 – $49 per month ($180 – $588 per year) or more for as long as you use their service. We are not one to run down the competition, the bigger companies are all legit. These are referred to as “hosted” sites.

The first difference between a hosted site and a web development and design service like South Metro Web Designs is that with most of the DIY companies you are locked in with their proprietary system. If you ever want to move away to another provider you have to start over. You can’t take your site with you. With a company like South Metro Web Designs you are free to move your site to another host if you’re not completely satisfied.

The second difference is with a DIY service you don't actually own your site. You are only renting it. Stop paying them and the site goes away. With a site from a web development company, all images and files are yours and you can move them to another host if you're not satisfied.

The third difference is, with a do it yourself site, you have to do it yourself. You become the design/maintenance/IT person for your company. You get to make all the changes, and if something goes wrong, you get to fix it. This may be something you want to do, but it may not. If you’re in the second category, South Metro Web Designs is here for you.

Yes, ten email accounts are included with a basic hosting plan. You just tell us what you want them to be.

Don’t need all ten right now? That’s OK, we can add them ad hoc for a small fee, or with a maintenance plan we can add them as you desire. And we can also give you instructions on how to do this yourself.

The best way to access your email on PC, Android, or ios is through Gmail or Apple mail. We can help you set up your Gmail or Apple mail account to receive emails from your various email addresses. Thunderbird email from the makers of the Firefox web browser is also very easy to setup on a PC or mac to access your email.

Fast service – Up front pricing – No hidden fees.

info@southmetroweb.com